Privacy Policy

At SignalArk Inc. ("SignalArk", "we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal and business data. This Privacy Policy outlines how we collect, process, and protect your information when you use our website (signalark.app) and our AI-powered GTM intelligence platform (collectively, the "Services").

1. What Data We Collect

We collect information in the following categories:

• Account Information: Name, email address, company name, billing details, and authentication credentials when you register for an account.
• Customer Data: Data you connect to our platform, such as CRM records, target accounts, or uploaded CSV files.
• Usage Data: Information on how you interact with our Services, including IP addresses, browser types, device information, access times, and feature usage.
• Cookies and Tracking: We use cookies and similar tracking technologies to ensure platform security, remember preferences, and analyze performance.

2. Data Processing for Signal Intelligence

As a core function of our Service, SignalArk acts as a data engine that processes publicly available business information to generate sales intelligence. This includes aggregating data regarding funding rounds, job postings, news articles, press releases, and public social posts. This data relates primarily to companies and professionals acting in their business capacity.

3. How We Use Your Data

We use the data we collect to:

• Provide, maintain, and improve our Services.
• Process transactions and manage your billing through Stripe.
• Communicate with you regarding updates, support, and security.
• Ensure the security and integrity of our platform.

4. Third-Party Services

We do not sell your personal data. We may share information with trusted third-party service providers solely to operate our Services. This includes enrichment providers (such as People Data Labs), cloud hosting providers, and analytics services. These third parties are bound by strict data processing agreements.

5. Data Retention and Deletion

We retain your Account Information and Customer Data for as long as your account is active or as needed to provide you the Services. Upon account termination or verified request, we will securely delete or anonymize your data within 30 days, except where retention is required by law.

6. Your Privacy Rights

GDPR Rights

If you are located in the European Economic Area (EEA) or the UK, you have the right to access, rectify, erase, restrict, and object to the processing of your personal data. You also have the right to data portability. We provide built-in tools within our platform to facilitate these Data Subject Requests.

CCPA Rights

If you are a California resident, you have the right to know what personal information is collected, the right to delete that information, and the right to opt-out of the "sale" or "sharing" of your personal information (note: we do not sell your data).

7. International Data Transfers

Your information may be transferred to, and maintained on, servers located outside of your state, province, or country where data protection laws may differ. We ensure appropriate safeguards, such as Standard Contractual Clauses, are in place for these transfers.

8. Children's Privacy

Our Services are designed for businesses and professionals. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected such data, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Data Protection Officer at:

Email: privacy@signalark.app
General Inquiries: hello@signalark.app